· happened: on 24 April 2014
They answered him mimicking his spelling mistakes and then explained why
On the same day the rail account replied to a user by copying his spelling, a second message arrived. This one in correct Spanish, clarifying why they had written the previous one that way and wishing him a good day.
«Teníamos miedo de que no nos entendieras bien. ¡Buen final de jueves, que ya no queda nada!»
Here is the difference between mocking and winding someone up. The first reply mimicked how he wrote; the second pretends it was a courtesy towards him, so he would understand better. Rounding off the joke with genuine politeness is what stops the whole thing turning sour, and what makes it memorable.
Source: Marketing Directo
Left without a comeback?
Ask me in the chat →