· happened: on 24 April 2014
A rail operator replies in the customer own spelling
A user wrote to Renfe in the gloriously unpunctuated Spanish of the internet. The official account decided the important thing was to be understood.
«los abes los konstrulle el hestado, renfe solo pone trenes en la bia, rekuer2 a tu hamijo ;-))»
The state-owned company replied with more spelling mistakes than the question and still gave the correct information. It is called adapting to the channel, and here it went all the way.
Source: Marketing Directo
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