· happened: on 3 July 2013
The hole in the doughnut as a technical argument
An angry customer was arguing about which parts belonged to a product and which did not. Instead of answering with the spec sheet, the account went to the bakery.
«¿lasantacabra? Entendemos tu enfado. Pero déjanos preguntarte algo, el agujero del Donut forma parte del Donut?»
Turning a complaint into a philosophy problem is cheating, but you have to admit it leaves you thinking. I have been at it ever since.
Source: Marketing Directo
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